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Guidelines for Using eLuna

  • Finding a Restaurant on eLuna
    The Restaurants section on eLuna.com lists hundreds of kosher restaurants throughout Israel. The restaurants are organized by city. To find a restaurant select "Restaurants" from the main eLuna menu. This is the green horizontal menu at the top of every screen. This will bring you to the eLuna Restaurants home page.

    In the center of the screen you will see a pull-down menu with the names of the cities in Israel. Scroll to view the city where you would like to dine. Click on the name of the city.

    The list of restaurants in the city you selected will be displayed in table format, with their address and phone number.

    Click on the name of the restaurant for a full review, comments from other clients and a discount coupon.

    Note: In addition to finding a restaurant by city, you can also find a restaurant by region. The "By Region" pull down box enables you to see all the restaurants in one area without checking every city in that area. Find a city by region using the pull down menu displayed under the cities menu.

  • Sorting the eLuna Restaurants
    Above the list of restaurants you will see a panel of options for displaying the restaurants in the city that you have selected. Restaurants can be displayed as follows:
    - by restaurant name (default)
    - by restaurant location
    - by type
    - glatt/mehadrin restaurants

    Click on the radio button adjacent to the sort option and the list will automatically be sorted by the criterion that you chose.


  • Getting an eLuna Discount Coupon
    Perform the instructions above for finding a restaurant.
    At the bottom of the restaurant page you will see a picture of a scissors and the words
    "Click here for a discount coupon..."

    Click on the underlined word "here."

    The system will prompt you for your user name and password. Enter them in the fields.

    The coupon for the restaurant selected will be displayed. Print out the entire page and present it at the restaurant.


  • Registering on eLuna
    To enjoy all the benefits of eLuna.com you must register on the website. Registration is free. All you have to do is complete a short registration form.

    Click "Register." This is the leftmost item on the green horizontal menu at the top of every eLuna screen.

    Enter the information in the form.

    The form will prompt you for a user name and password. Select easy to remember words and ones that are easy to type (minimize typing errors). You will be entering your user name and password whenever you want a free discount coupon and when you participate in of our "games" and offers.


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  • Why You Should Register on eLuna
    eLuna offers you discount vouchers at hundreds of kosher restaurants throughout Israel. We also run auctions for dinner for two at our restaurants, and for other goods and services advertised on the site. This includes books and other eLuna-worthy goods. We even have a grab-bag where you can save 50% at restaurants that eLuna picks for you in the city of your choice.

    Whenever you take a discount voucher or participate in our auctions and other offers, you must enter your user name and password. When you enter it, eLuna checks for your name in our database. The system will only enable registered users to to participate in our offers.

    Registration is quick and easy and there is no fee. Your personal information is safe on eLuna.com. We do not share any information about clients with anyone. This is our stated agreement with our clients and we honor it.



  • Retrieving your Forgotten User Name or Password
    If you have forgotten your user name or password, you can request it from the system.
    There are two ways to get your user name and password from eLuna:
    1. Click on "User name and Password" on the left hand menu on the eLuna.com homepage.
    2. When the system prompts you for your user name and password, there is an option for asking eLuna for this information. Below the user name and password fields you will see
    "If you forgot your password and you would like it sent to you click here." Click on this item and follow the directions.
    Your user name and password will be sent to you in email.


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  • Troubleshooting: eLuna doesn't recognize you
    So you are registered on eLuna and you would like to take a discount coupon, bid on an auction, or buy a voucher. The system prompts for your user name and password, you enter them and the system tells you that it does not know you.

    What to do? Almost all of these problems are caused by human error. No matter how well you know your user name and password, no matter how many times you have entered them, it is always possible to enter a password that you use on another program, to interchange two letters, to skip a letter, or to enter an erroneous space.

    To eliminate the possibility of human error we suggest that you request the eLuna system to email your user name and password to your address on record. On the eLuna home page, select "User Name and Password." Enter your email address in the field and the system will send you your data by email. Note that the system will only send you the user name and password for the email address that you enter. So if you have changed email addresses since you registered and have not informed us, this will not work.

    For those who have kept their eLuna registration up to date: you will receive your user name and password by email. Copy and paste the data from the email into the fields on the eLuna screen. The system should then identify you and you will be able to execute your transaction on our system.


  • When You Can Use the eLuna Discount Coupons
    The restaurants measure the effectiveness of our website by the number of coupons that they receive. Many people tell us that they use eLuna to help them find information but they don't present the coupons. Others tell us that they often forget to bring their coupons to the restaurant. When you do this, you may be saving the restaurant a few shekels, but you are not helping eLuna! You are in effect using our service but not giving us the credit. If you don't present a coupon, please at least mention eLuna at the restaurant. We only have the leverage at restaurants that value the strength of our community.

    The Discount coupons can be used when ordering from the ala carte menu of the restaurant. The discount coupons do not apply to:
    - discounted meals
    - business lunches
    - take away meals if they are already discounted from the ala carte menu.

    Some restaurants honor the coupon for items from the take away menu if you pick them up at the restaurant. They do not honor the discount on deliveries.

    Some generous restaurants will honor the discount coupon on the above, but our mandate requires that restaurants only honor the coupon when ordering from the ala carte menu.


    • Some restaurants have asked us to require a minimum bill to use the eLuna coupon. They argue that their profit is so small on a low bill that they don't think it fair to have to give back even a few shekels. We have tried out hardest not to impose a minimum on your use of the coupon. We suggest that if your discount adds up to under 5 shekels, you submit the coupon with the bill but you forfeit the discount. This is a very gentlemanly approach that will give you a lot of credit at your future visits to the restaurant.


  • Visiting eLuna Restaurants
    eLuna.com brings you the best of the kosher restaurants
    • throughout Israel. Our goals are to inform you of the kosher restaurants available and to encourage kashrut by driving traffic to the kosher restaurants through the discount coupons.

    The discounts on eLuna are not meant to put our restaurants and other kosher suppliers out of business. So let us try to avoid making unreasonable requests. Our restaurants should be glad to see eLuna customers and not dread eLuna coupon bearers. To that end please observe the following guidelines when at the restaurants:

    - Only present the discount coupons for ala carte meals. Do not expect that the discount coupon will be accepted on the business lunch. The business lunch is already discounted and it is not reasonable to expect the restaurant to discount it further.

    - If you are the winner of an eLuna auction or other benefit and the value on the face of the voucher does not cover the full cost of your meal, you will be billed for the difference. You cannot use the regular eLuna discount coupon to cover the difference between the value of the voucher and the bill.

    - Calculate your tip based on the bill before the discount. The owner of the restaurant benefits from the added traffic that eLuna drives to the restaurant. The waiter does not necessarily benefit proportionally.

    - eLuna restaurants are instructed to accept the discount coupon for an entire table. A group of people going out together should need to present only one eLuna coupon to receive the discount for the entire table. There are some restaurant owners who don't get it, and insist on a coupon for every couple. To avoid conflict, when you are a large group print out a few extra coupons just in case. It will avoid possible conflict later.

    - Visiting a restaurant should be a pleasurable experience and the discount should make it a bit easier to go out more often. If something goes wrong with the discount, don't spoil the fun by arguing with the restaurant. When you argue with a restaurant about an eLuna coupon you are giving eLuna a bad name and running the risk of ruining it for other eLuna clients at this restaurant. Take the name of the person at the restaurant who is giving you a hard time and write us an email. We will do our best to help straighten things out.

    - eLuna.com maintains excellent relations with the management of the restaurants on the site. If you feel that you have not been treated fairly at one of our restaurants, please send us an email and we will contact the restaurant and try to find a solution. For example if there was an error and your discount voucher was not accepted at a restaurant, we can usually arrange a double discount at your next visit to the restaurant (the discount that you did not get plus the current discount). This is the most reasonable compensation for this error. There is no compensation for the inconvenience, there is no prize or freebie and there is no payment for whiplash.

    - Whenever reporting to eLuna about a problem at a restaurant please note the date and time that the issue occurred, and the name of the person on duty that you were dealing with. This helps us sort out the problem and avoid it in the future.

    - Our restaurant owners welcome comments from customers. All of the comments sent to us about experiences at restaurants are forwarded to the restaurant. We do this as a service to help improve the quality of kosher restaurants. Please feel free to send us comments and suggestions that we will forward to the restaurant owners. They are usually very grateful for constructive comments.


    General Guidelines for Eating Out at Restaurants
    The following are some general guidelines on how to make your visit to a restaurant more pleasurable. This information applies to dining in all restaurants.

    - Reservations are always in order. Call in advance and reserve a table for your party. This is important even if you think that the restaurant will be empty or if your party is small. Reservations give the restaurant an idea of the expected traffic. When they know what is coming they can prepare themselves and your experience will be much nicer. Also, if you call in advance you can avoid the disappointment of finding the restaurant closed for a private event or arriving before the chef.

    - Some restaurants have an agreement with a nearby pay parking facility. If you have paid for parking take the parking slip with you and ask at the restaurant if they cover your parking charge. You may be pleasantly surprised.

    - If you are new to a restaurant, ask your waiter to recommend a dish. The waiters know what dishes are popular and what is fresh that day. They also know that if you like their recommendation they will get a better tip. A waiter will rarely tell you that something is not good, but if you are steered away from your choice, go with the waiter's suggestion. That said, also keep in mind that a good waiter is a salesman and don't let him talk you into ordering something that you won't like.

    - If you are not satisfied with your meal, send it back to the kitchen. For example, if your meat is too rare or your fish is not done well, ask that it be returned to the kitchen for further cooking.

    - In a quality restaurant, if you do not like the dish that you were served you should be able to return it for a substitute dish. Stop eating immediately and ask the waiter to remove the dish. Try to find a substitute that is more likely to succeed. Perhaps you had tried a new dish that was not to your liking. Now is a time to go for something tried and true.
    Caution: Do not eat most of the dish and then try to return it.

    - Cellphones ringing in a restaurant annoy other diners. Speaking loudly into a cellphone annoys everyone else in the restaurant. Please be considerate of the other people in a restaurant who are enjoying their evening out.


    The staff at eLuna.com wishes you great visits to our kosher restaurants. We hope that you enjoy the enormous effort that has gone into bringing you this website. Please tell everyone that you know about us, for our strength is in numbers.

Copyright © 1999, eLuna.com, All rights reserved.